Guaranteed Reshipment Policy
At ChemicalFrog, we are committed to ensuring that your research chemical materials reach their destination safely and on time. We understand the importance of reliable logistics in scientific research, and we stand behind our delivery process with a comprehensive delivery guarantee.
Our Guarantee
We employ rigorous logistics management protocols to ensure high delivery success rates. If your order is not successfully delivered to the address provided, we offer a 100% secure reshipment as part of our commitment to customer satisfaction.
Eligibility
- Failed Delivery: If a shipment is confirmed as lost by the carrier or fails to arrive within 25 business days from the date of dispatch, we will initiate a free reshipment at no additional cost to you.
- Tracking Updates: If tracking information shows no movement for a prolonged period, please contact our support team at support@chemicalfrog.com to verify the status of your package.
- Address Accuracy: Please ensure that your shipping address is entered correctly at checkout. We cannot be held responsible for non-delivery due to incorrect or incomplete address information provided by the customer.
How to Claim
- If you have not received your order within the estimated timeframe, please email us with your Order Number and a brief description of the issue.
- Our support team will investigate the tracking status, verify the logistics data, and resolve the claim promptly.
Exceptions
We reserve the right to verify each case of non-delivery before approving a reshipment.
This policy applies to standard shipping methods provided by ChemicalFrog.
